Decagon

Decagon suits support organizations deploying agents that need to follow business workflows rather than only answer FAQs. Agent operating procedures, integrations and observability help connect a conversation with the actions behind it. Start with an explicit escalation path and a test set; the system's scope should match the organization's ability to inspect outcomes.

A practical workflow

1. Select a support journey with documented rules.
2. Configure knowledge and the permitted workflow with the provider.
3. Test normal, ambiguous and failed-action conversations.
4. Inspect traces and human handovers before broader rollout.

Illustrative input

This example describes a task, not a tested output. Adjust the source material and settings to your own situation.

Resolve a delivery-status question using authorized order data. If the identity check fails or the status is missing, route the conversation to a human.

Result check: Check the trace shows the correct identity step, data lookup and handover rather than a plausible unsupported answer.

Access and alternatives

Current public pricing and a recurring free allowance are unconfirmed. Access is enterprise and demo-led; request a written proposal covering usage, channels, integrations and support. This page does not invent a public subscription price.

Choose another workflow when its emphasis fits better: Intercom Fin for another AI support workflow; Zendesk AI for agent assistance within a support suite.