Chatbase

AI customer agents for support, sales, and customer experience across chat and connected communication channels.

Train an agent on your approved sources, test answers, and add integrations appropriate to the customer workflow.

Access and pricing: Free includes 50 monthly message credits, one agent, and one member. Free agents are deleted after 14 days of inactivity; paid plans add capacity.

What it does well

Based on the official site, Chatbase lets you build AI agents for customer experience without writing code. You connect data sources, define the agent's role, set guardrails, then follow a build, test, deploy and optimise cycle. You can track resolution rates and review escalations to refine answers.

Who gets the most from it

Small teams that want a support or sales agent trained on their own documents. The site names chat (website, Meta apps, Slack), email, voice and WhatsApp as channels, and the pricing page lists integrations such as Shopify, WordPress, Calendly and, on higher plans, Zendesk, Salesforce, HubSpot and Stripe.

Limits to check before you commit

The pricing page we read lists paid plans only, each with a 7-day trial: Hobby (700 message credits, 1 agent, 2 members, no API), Standard (4,000 credits, API access, voice) and Pro (15,000 credits). Prices shown were $32, $120 and $400 per month billed yearly. We could not see a free plan on that page, so confirm the free tier in the sign-up flow before relying on it. Pricing checked on the official page in October 2026: The pricing page lists paid plans only, each with a 7-day trial: Hobby is $32 a month (700 message credits), Standard $120 (4,000 credits) and Pro $400 (15,000 credits), shown with yearly billing, and Enterprise is custom.