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Free plan + paidInformation reviewed 2026-10-06
Tidio
Customer-service workspace with Lyro AI, live chat, ticketing, and customer-conversation automation.
Best suited to
Lyro AI agent and Live chat
Meet Tidio
Customer-service workspace with Lyro AI, live chat, ticketing, and customer-conversation automation.
Add support content, test Lyro's answers, and use live chat or ticketing when a conversation needs a person.
Access and pricing: A Free core plan is available. Every account starts with 50 one-off Lyro conversations; paid Lyro access is needed to refresh the AI allowance monthly.
What it does well
Tidio's pricing page shows a combined workspace: live chat, ticketing, email management and connections to Messenger, Instagram and WhatsApp, with Lyro as the AI agent. That lets a small team handle AI answers and human handover in one inbox.
Who gets the most from it
Small online shops and service businesses that want a free core inbox and can test Lyro before paying. The Free plan lists 10 seats, which is generous for a starter team.
Limits to check before you commit
The Free plan covers 50 billable conversations a month. Your first 50 Lyro AI conversations are free but do not refresh, and Flows is limited to 100 unique visitors a month. Paid plans seen on the page: Starter at $24.17 a month, Growth from $49.17, and Plus from $300 plus usage. Lyro as a standalone product starts at $32.50 a month for 50 conversations. Paid Lyro quotas refresh 30 days after payment, and annual billing is described as two months free. Prices change, so confirm them on the page.
What you can do
Lyro AI agent
Live chat
Ticketing
Conversation flows
Support analytics
Where it helps
- Add support content, test Lyro's answers, and use live chat or ticketing when a conversation needs a person.
What to consider
- A Free core plan is available. Every account starts with 50 one-off Lyro conversations; paid Lyro access is needed to refresh the AI allowance monthly.
Pricing & free access
Official pricingFree plan + paid
A Free core plan is available. Every account starts with 50 one-off Lyro conversations; paid Lyro access is needed to refresh the AI allowance monthly.
Plan information can change. Prices and conditions are set by the provider. Information checked 2026-10-06.
Source for access detailsWeekly AI tool changes in Customer Support
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Questions about Tidio
What can I use Tidio for?
Add support content, test Lyro's answers, and use live chat or ticketing when a conversation needs a person.
What are the access and pricing limits?
A Free core plan is available. Every account starts with 50 one-off Lyro conversations; paid Lyro access is needed to refresh the AI allowance monthly.
When was this listing checked?
Official-source information was reviewed on 2026-10-06. Plans and limits can change; check the linked provider source before subscribing.
Is Tidio free?
Yes, Tidio has a Free plan at $0 a month. It lists 50 billable conversations, 10 seats, live chat, ticketing and email management. Lyro AI includes only 50 one-off conversations that do not refresh without a paid Lyro plan.
How much does Tidio Lyro cost?
On the pricing page, Lyro as a standalone product starts at $32.50 a month for 50 conversations. Paid quotas range from 50 to 1,000 conversations a month and refresh 30 days after payment. Check the page for current rates.
What channels does Tidio support?
The pricing page lists live chat, email, Messenger, Instagram and WhatsApp across plans, with app integrations on all plans. Plus and Premium add custom channels, and Plus lists OpenAPI.
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