Crisp

Crisp suits teams combining live customer conversations with a defined AI support workflow. The ordinary inbox and AI features have different access boundaries. Begin with approved policy material and a clear escalation rule. Test exceptions alongside common questions so that a fluent response does not hide the fact that the system lacks order-specific or account-specific evidence.

A practical workflow

1. Connect a permitted support channel and current help content.
2. Define what the AI may answer and when to escalate.
3. Test routine and missing-information questions.
4. Review answers, handoffs and credit consumption.

Illustrative input

This example describes a task, not a tested output. Adjust the source material and settings to your own situation.

Answer this shipping-policy question using the approved page. Ask for missing order details and hand off any exception request.

Result check: Check the policy wording and verify that a person receives the relevant conversation context.

Access and alternatives

Crisp's Free inbox does not include AI credits. Paid workspace plans provide different AI allowances, seats, channels and automation tools after trial access. This listing's Paid label describes ongoing AI use; check additional credit and integration terms before estimating support capacity.

Choose another workflow when its emphasis fits better: Tidio for another live-chat and AI combination; Kommunicate for a different knowledge-and-handoff workflow.